Introduction
Sometimes you can have problems connecting to an Iguana Server Instance. When this occurs the browser will behave “strangely” and you will get errors like: “Lost Connection”, “Unable to login” or “Panic Attack”.
This FAQ demonstrates how to use the dashboard_data browser command (URL) to access Iguana dashboard data — which you can use to help troubleshoot this issue.
Use the dashboard_data browser URL command to test if you can get Iguana dashboard data in your browser.
- Use this URL command:
http://<my-server-name>:<my-port-number>/dashboard_data
- For a default Iguana install, the command looks like this:
http://localhost:6543/dashboard_data
- For a default Iguana install, the command looks like this:
- If your browser gives the following message, it means that you are not logged in to the Iguana Server instance (in this browser):
{“ErrorDescription”:”You are not logged in.”,”LoggedIn”:false}
- The solution is to log into the Iguana Server instance:
- Run this URL command to bring up the login window:
http://<my-server-name>:<my-port-number>/login.html
- For a default Iguana install, the command looks like this:
http://localhost:6543/login.html
- If that does not work you may need to restart the Iguana Instance and then login
- Run this URL command to bring up the login window:
- If you get a JSON response like this, then you have logged in correctly — then you can use this information help you to continue troubleshooting.
Note: If you need help at this point please contact us at support@interfaceware.com.
