How to check if the Maintenance Expiry Date has expired before doing an upgrade

Introduction

If the Maintenance Expiry Date for the license has expired, then the server will not start after the upgrade. Therefore it is recommended that you check it before upgrading.

Note: The license expiry date does not affect existing installations — it is only checked after an upgrade.

Issue [top]

The Maintenance Expiry Date for the license has expired, which means the server will not start after an upgrade.

Cause [top]

After an upgrade Iguana checks the license expiry date and will not start if if the date is in the past.

Solution [top]

  1. Check the Maintenance Expiry Date in Settings > Software License> Iguana ID & License Info:
    If the date is less than the the current date your server would not work after an upgrade (until a new license is obtained).
  2. If the Maintenance Expiry Date for the license has expired:
    1. Edit the license and refresh the Maintenance Expiry Date:

      This will create a new license code that you will need to copy into the Iguana license settings.

    2. Alternatively, contact support at support@interfaceware.com with your Iguana ID and request an updated license code with a more recent date.

Prevention [top]

It is a good to check the the maintenance expiry periodically to ensure it is current. If it is out of date you can contact support at support@interfaceware.com with your Iguana ID and request an updated license.code with a more recent date.

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