Windows Troubleshooting

Iguana Crash Reporting

Under windows Iguana has a very good built-in crash reporting system that provides detailed information on what caused a crash to occur.

If you look in the Iguana working directory, you will find the following files:

  • ServiceErrorLog.txt
  • Files with the extension *.dmp and *.mdmp

Please send them to us, since they have information that is required by our development team to diagnose and resolve issues of this nature.

These files can be quite large. What we recommend doing is:

  • Zip them up into single zip archive
  • Add to same zip archive any additional file(s) you may find necessary to report to us
  • Name this archive with distinguishable name, using this format:
    YYYY-MM-DD[_#TicketIfKnown]_Company_Name_OriginalFileName.ext
  • For example: 2000-12-24_#1234_Interfaceware_JohnDoe_crash.dmp.zip
  • Upload zip file directly to our ftp site, see FTP uploads to Support

Thank you, we really appreciate you doing this.

If you have an Iguana server which is crashing then this is the recommended troubleshooting procedure.

Warning: Files that do not follow our naming convention are difficult for our support staff to identify — and can cause delays in processing your help ticket.

If we cannot identify your file you may be requested to upload a new copy that follows our naming convention.

32 vs 64 bit ODBC issues [top]

Windows users often run into a few issues with ODBC: Using the 32 vs 64 bit version of ODBC administrator tool (not always obvious), always use DSN datasources, and you cannot use the SQL Server “native client” driver, etc

See Using 64 ODBC for details of these problems and their solutions.

 

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