If you use backup software or antivirus software on Iguana’s index files it can have the very undesirable consequence of locking these files. If it happens for more than 30 minutes then Iguana will go into a safe mode where it will shut down all channels and report the following error message:
The log index commit system has failed. Possible reasons:
– The disk has run out of space.
– An external process (such as antivirus or backup software) is locking files in the log system,
or has changed the file permissions.
– Some other unknown I/O error occurred, please provide this error to iNTERFACEWARE.
Often what can happen is this error might occur months after the initial implementation is done because the size of the log files edges up to the size threshold that the backup or antivirus software is locking it for more than 30 minutes.
The best thing is to be very careful and follow the best practices in backing up and restoring Iguana.