How to Report Problems

Other Issues

Contents

  1. GUI Errors
  2. Iguana Errors
  3. Message Generation Errors
  4. Other Problems

GUI Errors [top]

To resolve a GUI error, you must provide:

  • The sequence of steps you followed when you discovered the problem.
    Note: screenshots are very helpful (a screen capture video can help if the steps are complex/obscure).
  • The operating system and the service pack version that you are using.
  • We also need the Iguana version information.

We will use this information to reproduce the problem.

Note: Providing specific operating system and service pack version is important, as GUI problems often only show up in a particular environment.

Iguana Errors [top]

If you encounter an error when running Iguana, you will need to provide us with a copy of the configuration file that you use:

This file can usually be found in the directory in which Iguana is installed (for example, C:\Program Files\iNTERFACEWARE\Iguana).

You will also need to provide a copy of any VMD file that is used by the channel that caused the error, plus a sample message.

Message Generation Errors [top]

Message generation errors can be somewhat more difficult to reproduce. As a starting point, you should send us:

  • Your VMD message definition file.
  • An example of a message that you have generated with this file.
  • A explanation of the problem you are encountering with message generation.
Note: It always makes good sense when debugging software to cleanly isolate problems to solve them. The very process of isolating a problem is often enough to figure out the solution.

Other Problems [top]

If you have a different issue please describe it clearly and supply any relevant background information.

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