Other Issues
Contents
GUI Errors [top]
To resolve a GUI error, you must provide:
- The sequence of steps you followed when you discovered the problem.
Note: screenshots are very helpful (a screen capture video can help if the steps are complex/obscure).
- The operating system and the service pack version that you are using.
- We also need the Iguana version information.
We will use this information to reproduce the problem.
Note: Providing specific operating system and service pack version is important, as GUI problems often only show up in a particular environment.
Iguana Errors [top]
If you encounter an error when running Iguana, you will need to provide us with a copy of the configuration file that you use:
- You will need to provide a copy of IguanaConfiguration.xml.
- We also need the Iguana version information.
This file can usually be found in the directory in which Iguana is installed (for example, C:\Program Files\iNTERFACEWARE\Iguana).
You will also need to provide a copy of any VMD file that is used by the channel that caused the error, plus a sample message.
Message Generation Errors [top]
Message generation errors can be somewhat more difficult to reproduce. As a starting point, you should send us:
- Your VMD message definition file.
- An example of a message that you have generated with this file.
- A explanation of the problem you are encountering with message generation.
Note: It always makes good sense when debugging software to cleanly isolate problems to solve them. The very process of isolating a problem is often enough to figure out the solution.
Other Problems [top]
If you have a different issue please describe it clearly and supply any relevant background information.
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